Viajes el Corte Ingles
Viajes El Corte Inglés is a travel agency that belongs to the Spanish group Corte Inglés. They have branches all over the world thanks to their different retail brands and services. This one is dedicated to offer services related with tourism and travel. Located in different countries around the globe, the most important office in Latin America is located in Chile.
This company works with different contact methods such as web forms, phone contact, booking through the website and personal visits to the sales office. This diversity on the information became a problem since it wasn’t centralized and each one of the contact methods was operated in a different way. This difficult the process of monitoring the information.
That is why Option developed an online quotation system called Focusales, that is used in the branches from El Corte Inglés Chile, Peru, Argentina and Spain. This system consist in a centralized information repository with an equal assignments of requests.
To organize all the information entered trough the different systems, Option adapted Focusales, this allows to create customizable forms and reports, according to what the client needs.